Software Technical Support Engineer / Application Support
eVision -
New Cairo, CairoPosted 6 years ago98Applicants for1 open position
- 13Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Software Technical Support Engineer or Application Support will provide IT software consulting services and work with Clients to resolve applications and products issues. Provide highly qualified resources to deploy such solutions including implementation, training and support, which will allow clients to maintain or improve their system. This position requires self-initiative, ownership, excellent listening skills, motivated to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical Support expertise, and business acumen.
Duties and Responsibilities:
- Implementation
- Software Installation
- Act as primary technical point of contact for the customer and Project Management staff during the implementation process for complex implementations.
- Data migration and testing.
- Provide Users training on the usage of the software, best practices as it relates to the application and specific business needs of the customer.
Technical Support
- Level1 & 2 support.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation (when required) of unresolved issues to the appropriate internal teams.
- Upgrade or migrate the software
- Troubleshooting, data recovering and reinstalling Software.
- Providing procedural documentation and relevant reports.
- Provide prompt and accurate feedback to customers
Job Requirements
- Bachelor of Science of Engineering, Computer Science or equivalent experience.
- 1-5 years of experience in deploying software applications including implementation, support and user training.
- IT banking experience is an asset.
- Excellent Knowledge of SQL, Oracle, Microsoft SQL.
- Understanding of common support metrics, available tools, and typical industry standards for excellent support
- Strong troubleshooting and multi-tasking skills.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Working knowledge of enterprise databases is a plus
- Working knowledge of networking and application security is a plus.
- Prioritizing and managing many open cases at one time.
- Fluent in English, spoken and written.
- Self-motivated, independent, well-organized and dynamic.
- Very good presentation and interpersonal skills required.
- Very good oral and written communication skills.
- Excellent Knowledge of Product installations using Windows, Oracle/SQL Server, Tomcat/WebSphere
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