Reception Supervisor

El Ghandour Hospital - 10th Of Ramadan City, Sharqia

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
About the Job
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Using own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Advice patients of relevant charges for services accept payment and issue receipts for same.
  • Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information.
  • To assist with the registration of new patients and take joint responsibility for dealing with any queries that arise in Reception with particular emphasis on private and overseas patients.
  • First-line Supervisor to Reception staff, motivating them, identifying any skill gaps and assisting in ongoing training.
  • Prepare the staff rota ensuring there is adequate cover at times of absence.
  • Organize cover for extended hours sessions.
  • Ensure office staff’s compliance with practice protocols and procedures.
  • Participate in the daily office reception rota.
  • Carry out any other delegated duties considered appropriate to the post.
Job Requirements
  • University graduate / higher diploma
  • Meeting the demands and expectations of all colleagues, patients and visitors whilst working with restricted resources by using effective communication and practical skills).
  • Flexible approach to duties and working hours to ensure tasks are covered and completed.
  • Motivational skills enabling staff to reach their potential and to work together effectively
  • Productive team member with the ability to work independently as required.
  • Organized whilst undertaking routine tasks with the ability to respond quickly to changing priorities in order to meet deadlines.
  • Quick thinking with the ability to make decisions and solve problems for yourself and on behalf of the team.
  • Approachable and empathetic with colleagues and patients alike with excellent communication and interpersonal skills.
About this Company

Mission :
We do our best to provide a highly qualified medical services to our people in East Delta and The Canal through excellent medical teams using the most recent medical equipment with a reasonable prices.
We do respect:
Social values and beliefs.
Customer always comes first.
Importance of safety and quality.

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