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Job Description
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Using own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Advice patients of relevant charges for services accept payment and issue receipts for same.
- Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information.
- To assist with the registration of new patients and take joint responsibility for dealing with any queries that arise in Reception with particular emphasis on private and overseas patients.
- First-line Supervisor to Reception staff, motivating them, identifying any skill gaps and assisting in ongoing training.
- Prepare the staff rota ensuring there is adequate cover at times of absence.
- Organize cover for extended hours sessions.
- Ensure office staff’s compliance with practice protocols and procedures.
- Participate in the daily office reception rota.
- Carry out any other delegated duties considered appropriate to the post.
Job Requirements
- University graduate / higher diploma
- Meeting the demands and expectations of all colleagues, patients and visitors whilst working with restricted resources by using effective communication and practical skills).
- Flexible approach to duties and working hours to ensure tasks are covered and completed.
- Motivational skills enabling staff to reach their potential and to work together effectively
- Productive team member with the ability to work independently as required.
- Organized whilst undertaking routine tasks with the ability to respond quickly to changing priorities in order to meet deadlines.
- Quick thinking with the ability to make decisions and solve problems for yourself and on behalf of the team.
- Approachable and empathetic with colleagues and patients alike with excellent communication and interpersonal skills.
