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Job Description
- Installs, troubleshoots, services, related PC software, telephones, cables, and
- connectors.
- Provides Hardware, software support.
- Installs, services, and repairs computers, laptops and installs company software.
- Maintains trouble logs. Instructs users in the use of computers and networks.
- Investigates information, network, and communications needs of users, and makes
- Recommendations regarding software and hardware. Moves equipment from office to office.
- Provides support to users and troubleshoots/resolves problems.
- Maintains all support work orders in company help desk system
- May participate in after-hours support via cell phone and remote access to PC and/or network
- Ensure end-users have optimal working equipment
- Ensure end-users are supported quickly and efficiently for incidents, problems, and requests; reduce first-call- resolution times; must have excellent judgment for when to escalate
- Ensure the LAN in office is working efficiently
- Keeps Hardware inventory equipment and report’s findings of any problems
- Must be passionate about helping people work more efficiently by utilizing technology with little or no downtime
- Must be proactive in ensuring systems are performing and continue to perform at optimal levels
- Works with other teams and departments in performing tasks associated.
Job Requirements
Job Requirements
- Bachelor degree in Computer Science, Computer Engineering or any other related degree.
- 0-2 years of experience in a similar position.
- Preferable to have CCNA, MCP or MCTS certifications.
- Having good documentation skills.
- Strong troubleshooting and problems diagnosing skills.
- Previous experience in working with active Directory.
- Microsoft Windows Server 2008 and 2012.
- Proficiency in Microsoft products (ex. Windows OS, Word, Excel, Power Point, Visio)
- Proficiency in remote administration and troubleshooting of desktop PCs
- Experience in Networking Topology; Firewall installation; configuration
- Hardware experience with mobile OS would be highly desirable
