IT Service Desk

Al Ahly Medical Company - Mokattam, Cairo

193
Applicants for
1 open position
90
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Installs, troubleshoots, services, related PC software, telephones, cables, and
  • connectors.
  • Provides Hardware, software support.
  • Installs, services, and repairs computers, laptops and installs company software.
  • Maintains trouble logs. Instructs users in the use of computers and networks.
  • Investigates information, network, and communications needs of users, and makes
  • Recommendations regarding software and hardware. Moves equipment from office to office.
  • Provides support to users and troubleshoots/resolves problems.
  • Maintains all support work orders in company help desk system
  • May participate in after-hours support via cell phone and remote access to PC and/or network
  • Ensure end-users have optimal working equipment
  • Ensure end-users are supported quickly and efficiently for incidents, problems, and requests; reduce first-call- resolution times; must have excellent judgment for when to escalate
  • Ensure the LAN in office is working efficiently
  • Keeps Hardware inventory equipment and report’s findings of any problems
  • Must be passionate about helping people work more efficiently by utilizing technology with little or no downtime
  • Must be proactive in ensuring systems are performing and continue to perform at optimal levels
  • Works with other teams and departments in performing tasks associated.
Job Requirements

Job Requirements

  • Bachelor degree in Computer Science, Computer Engineering or any other related degree.
  • 0-2 years of experience in a similar position.
  • Preferable to have CCNA, MCP or MCTS certifications.
  • Having good documentation skills.
  • Strong troubleshooting and problems diagnosing skills.
  • Previous experience in working with active Directory.
  • Microsoft Windows Server 2008 and 2012.
  • Proficiency in Microsoft products (ex. Windows OS, Word, Excel, Power Point, Visio)
  • Proficiency in remote administration and troubleshooting of desktop PCs
  • Experience in Networking Topology; Firewall installation; configuration
  • Hardware experience with mobile OS would be highly desirable
About this Company

Al Ahly Medical Services Totally owned by the National Bank of Egypt; one of the largest financial institutions in Africa & Middle East, Start-up issued capital of EGP 500 Million and paid-up capital of EGP 50 Million,we are Committed to provide both the public and private... (More)

See all Careers and Jobs at Al Ahly Medical Company
Similar Jobs
IT Help Desk Specialist
Confidential Company - Cairo
IT Help Desk Specialist
Heliopower - Cairo
Computer Science & Computer Engineer..
Confidential Company - Cairo
Technical Services Engineer
Confidential Company - Cairo
IT Specialist
Carina Wear - Cairo
IT Technical Support New
Careem - Cairo
See other new jobs >>
Hiring?
Signup for an employer account and Post your Jobs!