IT Service Desk

Al Ahly Medical Company - Mokattam, Cairo

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Installs, troubleshoots, services, related PC software, telephones, cables, and
  • connectors.
  • Provides Hardware, software support.
  • Installs, services, and repairs computers, laptops and installs company software.
  • Maintains trouble logs. Instructs users in the use of computers and networks.
  • Investigates information, network, and communications needs of users, and makes
  • Recommendations regarding software and hardware. Moves equipment from office to office.
  • Provides support to users and troubleshoots/resolves problems.
  • Maintains all support work orders in company help desk system
  • May participate in after-hours support via cell phone and remote access to PC and/or network
  • Ensure end-users have optimal working equipment
  • Ensure end-users are supported quickly and efficiently for incidents, problems, and requests; reduce first-call- resolution times; must have excellent judgment for when to escalate
  • Ensure the LAN in office is working efficiently
  • Keeps Hardware inventory equipment and report’s findings of any problems
  • Must be passionate about helping people work more efficiently by utilizing technology with little or no downtime
  • Must be proactive in ensuring systems are performing and continue to perform at optimal levels
  • Works with other teams and departments in performing tasks associated.
Job Requirements

Job Requirements

  • Bachelor degree in Computer Science, Computer Engineering or any other related degree.
  • 0-2 years of experience in a similar position.
  • Preferable to have CCNA, MCP or MCTS certifications.
  • Having good documentation skills.
  • Strong troubleshooting and problems diagnosing skills.
  • Previous experience in working with active Directory.
  • Microsoft Windows Server 2008 and 2012.
  • Proficiency in Microsoft products (ex. Windows OS, Word, Excel, Power Point, Visio)
  • Proficiency in remote administration and troubleshooting of desktop PCs
  • Experience in Networking Topology; Firewall installation; configuration
  • Hardware experience with mobile OS would be highly desirable
About this Company

Al Ahly Medical Services Totally owned by the National Bank of Egypt; one of the largest financial institutions in Africa & Middle East, Start-up issued capital of EGP 500 Million and paid-up capital of EGP 50 Million,we are Committed to provide both the public and private... (More)

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