CRM Support Engineer

Veripark - Maadi, Cairo

Be the First to Apply
Experience Needed:
5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable, Medical and Social Insurance,
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
2 open positions
Travel Frequency:
Up to 50% travel
About the Job

Job Summary: We are looking for creative and results driven (Senior) Dynamics CRM Support Engineer to take part in our customer support department to support our clients globally.

Job Details:

  • Dynamics CRM experience in an enterprise customer with at least 50 users is required
  • Ability to develop workflows, plug-ins and able to do entity modifications
  • Providing support to our existing customers by,
    • fixing bugs
    • performing enhancement requests
    • providing platform level support for running Dynamics CRM Servers, Windows Servers, Database server
    • providing training to CRM admins
  • Experience in debugging applications by using the following tools
    • SQL Profiler
    • Dynamics CRM Diagnostics tool
    • Windows error logs
    • SQL Query Analyzer
  • Preparing release notes and release packages.
  • Updating incident tracking system regularly, informing clients timely, documenting findings and root causes meticulously.
  • Maintaining client environments and ensuring they are in sync with actual client environments.
  • Experience in developing and maintaining SQL maintenance plans.
Job Requirements
  • Minimum 3 years of web based application development experience
  • Business know how on banking is preferred
  • Communication skills in English (listening, speaking and writing),
  • Ability to work on client projects on client premises,
  • Flexibility to travel when needed for project assignments in various countries.
  • Business know-how on retail and corporate banking is preferred

Keywords / Skills: CRM SDK, C#, ASP.NET, ADO.NET, SQL Server,

About this Company

Founded in 1998 as a joint venture and headquartered in Istanbul, Turkey, VeriPark is leading global provider of multi-channel delivery, customer relationship management and loan origination solutions for financial institutions. VeriPark creates technological innovations that... (More)

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