CRM Support Engineer

Veripark - Maadi, Cairo

Experience Needed:
5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Medical and Social Insurance,
Education Level:
Bachelor's Degree at least
Arabic, English
2 open positions
Travel Frequency:
Up to 50% travel
About the Job

Job Summary: We are looking for creative and results driven (Senior) Dynamics CRM Support Engineer to take part in our customer support department to support our clients globally.

Job Details:

  • Dynamics CRM experience in an enterprise customer with at least 50 users is required
  • Ability to develop workflows, plug-ins and able to do entity modifications
  • Providing support to our existing customers by,
    • fixing bugs
    • performing enhancement requests
    • providing platform level support for running Dynamics CRM Servers, Windows Servers, Database server
    • providing training to CRM admins
  • Experience in debugging applications by using the following tools
    • SQL Profiler
    • Dynamics CRM Diagnostics tool
    • Windows error logs
    • SQL Query Analyzer
  • Preparing release notes and release packages.
  • Updating incident tracking system regularly, informing clients timely, documenting findings and root causes meticulously.
  • Maintaining client environments and ensuring they are in sync with actual client environments.
  • Experience in developing and maintaining SQL maintenance plans.
Job Requirements
  • Minimum 3 years of web based application development experience
  • Business know how on banking is preferred
  • Communication skills in English (listening, speaking and writing),
  • Ability to work on client projects on client premises,
  • Flexibility to travel when needed for project assignments in various countries.
  • Business know-how on retail and corporate banking is preferred

Keywords / Skills: CRM SDK, C#, ASP.NET, ADO.NET, SQL Server,

About this Company

Founded in 1998 as a joint venture and headquartered in Istanbul, Turkey, VeriPark is leading global provider of multi-channel delivery, customer relationship management and loan origination solutions for financial institutions. VeriPark creates technological innovations that... (More)

See all Careers and Jobs at Veripark
Signup for an employer account and Post your Jobs!