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Job Description
- Respond to queries either in person or over the phone.
- Provide first level support including problem resolution for software applications, hardware, and peripheral devices.
- Install, modify, and repair computer hardware and software.
- Support the setup of all new hardware, especially desktops, laptops, and printers
- Train computer users. Maintain daily performance of computer systems
- Clean up computers. Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Install computer peripherals for users. Run reports to determine malfunctions that continue to occur.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Provide accurate information on IT products or services
- Pass on any feedback or suggestions by employees to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Assist in the management of printers, copiers, and print servers
- Assist in maintaining an inventory of all hardware and software
- Assist in the preparation of documentation on hardware and software, maintenance and practices, and problem resolutions
- Perform other duties as assigned by the IT Manager
Job Requirements
- Computer Science Graduate
- 1-3 years practical hands-on experience in an environment with 50+ users