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IT Application Support Agent

Al Ahly Medical Company
Giza, Egypt
Posted 6 years ago
111Applicants for1 open position
  • 95Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • System analysis and design: Documenting system requirement through use cases, data dictionaries, screen mocks, business rule catalogs, etc.
  • Works closely with application vendors, end users, and developers to support, troubleshoot and upgrade applications assigned.
  • Consults with users and Business Analysts to identify operating procedures.
  • Prepares and delivers professional, timely, well organized and informative presentations including training, demos, and process recommendations.
  • Prioritizes work assigned for self and others, including vendors and project teams.

Job Requirements

Job Requirements

  • Bachelor degree in Computer Science, Computer Engineering or any other related degree.
  • 1-3 years of experience in a similar position(Exp. as System analysis / Application Support)
  • Excellent interpersonal, verbal and written communications skills.
  • Preferable a previous experience with medical insurance applications or other related healthcare systems.
  • Having good documentation skills.
  • Strong troubleshooting and problems diagnosing skills.
  • Proficiency in Microsoft products (ex. Windows OS, Word, Excel, Powerpoint, Visio)

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