IT Application Support Agent

Al Ahly Medical Company - Giza

Applicants for
1 open position
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
About the Job
  • System analysis and design: Documenting system requirement through use cases, data dictionaries, screen mocks, business rule catalogs, etc.
  • Works closely with application vendors, end users, and developers to support, troubleshoot and upgrade applications assigned.
  • Consults with users and Business Analysts to identify operating procedures.
  • Prepares and delivers professional, timely, well organized and informative presentations including training, demos, and process recommendations.
  • Prioritizes work assigned for self and others, including vendors and project teams.
Job Requirements

Job Requirements

  • Bachelor degree in Computer Science, Computer Engineering or any other related degree.
  • 1-3 years of experience in a similar position(Exp. as System analysis / Application Support)
  • Excellent interpersonal, verbal and written communications skills.
  • Preferable a previous experience with medical insurance applications or other related healthcare systems.
  • Having good documentation skills.
  • Strong troubleshooting and problems diagnosing skills.
  • Proficiency in Microsoft products (ex. Windows OS, Word, Excel, Powerpoint, Visio)
About this Company

Al Ahly Medical Services Totally owned by the National Bank of Egypt; one of the largest financial institutions in Africa & Middle East, Start-up issued capital of EGP 500 Million and paid-up capital of EGP 50 Million,we are Committed to provide both the public and private... (More)

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