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Job Description
- Oversees the day-to-day management of the spa.
- Ensures the delivery of spa services with the highest level of guest comfort while maintaining service levels and treatment protocols.
- Schedules all reservations, front desk and attendant staff
- Responsible for the assessment resolution and follow-up review of all incidents requiring employee disciplinary action in assigned departments
- Responsible for selection of retail product inventory and ordering
- Responsible for input and adherence to departmental budget
- In conjunction with conference services and sales,.
- Meets with group meeting planner to sell Spa services including packages maximizing opportunities to increase revenue.
- Organizes and implements training of policies and procedures including software training scheduling of guests and staff, nightly reports, housekeeping, and group service training.
Job Requirements
- Not less than 15 years experience in the hospitality or customer service industry
- English language to communicate effectively with guests and team members.
- Understanding of good health habits in terms of exercise and nutrition
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy to defuse anger.
- Collect accurate information and resolve conflicts.
- Basic mathematical comprehension to understand and and interpret numbers as they apply to operations in hotehotels and health clubs.
- Must possess strong organizational skills .
