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Job Description
- Manage incoming calls and face to face meetings.
- Generate sales leads (not going to work as sales)
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Managing incoming calls and customer service inquiries.
- Generating sales leads that develop into new customers.
- Identifying and assessing customers’ needs to achieve satisfaction.
Job Requirements
- Excellent communication and presentation skills.
- Bachelor degree.
