Customer Service Section Head

National Paints - Obour City, Cairo

241
Applicants for
1 open position
238
Seen
20
Shortlisted
218
Rejected
Experience Needed:
More than 10 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Negotiable, Transportation, Medical Insurance
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job

Overall Responsibility for the smooth functionality of the Customer Service Department.

  • Organize the Daily work-flow of Customer Service Department.
  • Accurate the customer order management processing.
  • Manage all product recalls efficiently.
  • Follow up on quality of service, as well as delivered output (quantitative and qualitative results)
  • Regularly calls to customers to ensure the service level offered are according to plan.
  • Receives complaints and coordinates with all supporting departments and managers, in order to provide a solution/ensure timely and correct execution of solving complaints.
  • Resolves internal issues between sales and supporting departments.
  • Collects daily / weekly reports from his team and holds weekly meetings
  • Ensures all supporting departments to sales are delivering as agreed and follows up all related internal actions to provide on time service to the customers
  • Communicates with all departments (sales, marketing, production, supply chain, technical support, etc) to resolve any issues that may compromise performance – acts proactively
  • Holds weekly / monthly meeting with supporting departments to provide customer feedback and discuss areas for improvement
  • Prepares monthly reports and collaborates with Sales & Marketing manager to exchange important information and suggest important corrective actions needed
Job Requirements
  • BSc in BA or relates field
  • Excellent knowledge and experienced in Customer service procedures
  • Local market knowledge (customers, products, competitors)
  • Excellent command in English and Arabic (written & verbal)
  • Excellent use of Word, Excel & Power Point
  • Excellent interpersonal and communication skills
About this Company

National Paints is part of Sayegh Group which is established in 1932 and is a leading multinational conglomerate of companies and investments spreading across the Arab World, Eastern and Western Europe and Asia. Sayegh Group has invested in a wide range of products, services... (More)

Industry: Chemicals
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