Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Job Purpose:
To perform all aspects of Banquet & Conference Service ensuring the high Standards of guest care and attention.
Duties and Responsibilities:
- Supervises and co-ordinate activities of Banquet personnel involved in set-up and service in line with specification details of function sheets.
- Determines the number of staff members required for the function and co-ordinate with Outlet Managers for extra staff.
- Ensures that all necessary arrangements and preparations have been properly made by the Banqueting service personnel and follow up with Kitchen, Engineering, Housekeeping, Stewarding and other departments regarding function arrangements.
- Conducts daily briefing and ensure that grooming and general appearance conforms to the Hotels standard.
- Fills up checklists to each and every function, to check function room for needs of repair of furniture and fixtures and co-ordinate with Engineering Department.
- Liaize with the event organizer prior and during event ensuring that all requirements are dealt with promptly and efficiently.
- Promptly notify other Departments any changes whatsoever on function arrangements.
- Ensures all function rooms are locked and lights are switched off whenever room is not in use and also function rooms are always cleaned.
- All planned training is conducted and recorded correctly for training audit. Staff to be released for all off-job training.
- Co-operations to be rendered to all food and beverage Outlets to ensure a smooth operation of the food and beverage department.
General Duties:
- Provides and maintains the highest standard of guest care and service.
- Ensures that you and all reporting staff maintain a high standard of personal hygiene and grooming at all times.
- Ensures that designated uniforms are worn well pressed and in a good state of repair and to ensure that name badges are worn at all times.
- Assists your Outlet Manager in maintaining and updating the departmental Service Standards Manual.
- Ensures that you and all reporting staff demonstrate the required Service Standards.
- Assists your Outlet Manager in regularly monitoring staff performance against agreed criteria.
- Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
- Handles any guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to your Outlet Manager.
- Ensures company, hotel and statutory rules, regulations and policies are adhered to at all times.
- Acts on your responsibilities for Health and Safety at work.
- Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures on hearing the alarm.
- Security conscious with respect to guest, staff and hotel property/welfare and to report suspicious circumstances to your Outlet Manager.
- 13 Ensures the departmental area is maintained in a safe, hygienic and presentable state and to report any damage to furniture, fittings and equipment to your Outlet Manager.
- Communicates positively with staff, colleagues and your Outlet Manager to ensure effective teamwork and high morale.
- Attends meetings and training sessions/courses that may be beneficial to you and your department.
- Assists your Outlet Manager with the Orientation of new members of staff.
- Assists your Head of Department in roistering staff effectively.
- Effectively supervise the department
Job Requirements
- At Least 12 years experience in banqueting and events
- Very Good English