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Banquet Manager

Safir Hotels
Dokki, Giza
Posted 6 years ago
25Applicants for1 open position
  • 20Viewed
  • 6In Consideration
  • 14Not Selected
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Job Details

Experience Needed:
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Job Description

Job Purpose:

To perform all aspects of Banquet & Conference Service ensuring the high Standards of guest care and attention.

Duties and Responsibilities:

  • Supervises and co-ordinate activities of Banquet personnel involved in set-up and service in line with specification details of function sheets.
  • Determines the number of staff members required for the function and co-ordinate with Outlet Managers for extra staff.
  • Ensures that all necessary arrangements and preparations have been properly made by the Banqueting service personnel and follow up with Kitchen, Engineering, Housekeeping, Stewarding and other departments regarding function arrangements.
  • Conducts daily briefing and ensure that grooming and general appearance conforms to the Hotels standard.
  • Fills up checklists to each and every function, to check function room for needs of repair of furniture and fixtures and co-ordinate with Engineering Department.
  • Liaize with the event organizer prior and during event ensuring that all requirements are dealt with promptly and efficiently.
  • Promptly notify other Departments any changes whatsoever on function arrangements.
  • Ensures all function rooms are locked and lights are switched off whenever room is not in use and also function rooms are always cleaned.
  • All planned training is conducted and recorded correctly for training audit. Staff to be released for all off-job training.
  • Co-operations to be rendered to all food and beverage Outlets to ensure a smooth operation of the food and beverage department.

General Duties:

  • Provides and maintains the highest standard of guest care and service.
  • Ensures that you and all reporting staff maintain a high standard of personal hygiene and grooming at all times.
  • Ensures that designated uniforms are worn well pressed and in a good state of repair and to ensure that name badges are worn at all times.
  • Assists your Outlet Manager in maintaining and updating the departmental Service Standards Manual.
  • Ensures that you and all reporting staff demonstrate the required Service Standards.
  • Assists your Outlet Manager in regularly monitoring staff performance against agreed criteria.
  • Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
  • Handles any guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to your Outlet Manager.
  • Ensures company, hotel and statutory rules, regulations and policies are adhered to at all times.
  • Acts on your responsibilities for Health and Safety at work.
  • Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures on hearing the alarm.
  • Security conscious with respect to guest, staff and hotel property/welfare and to report suspicious circumstances to your Outlet Manager.
  • 13 Ensures the departmental area is maintained in a safe, hygienic and presentable state and to report any damage to furniture, fittings and equipment to your Outlet Manager.
  • Communicates positively with staff, colleagues and your Outlet Manager to ensure effective teamwork and high morale.
  • Attends meetings and training sessions/courses that may be beneficial to you and your department.
  • Assists your Outlet Manager with the Orientation of new members of staff.
  • Assists your Head of Department in roistering staff effectively.
  • Effectively supervise the department

Job Requirements

  • At Least 12 years experience in banqueting and events
  • Very Good English

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