Technical Support Specialist
Allianz -
New Cairo, CairoPosted 6 years ago185Applicants for1 open position
- 23Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Main Duties:
- Manage the ticketing system; ensuring that all tickets are handled within the SLA frame.
- Provide on/off site technical support to all Allianz Egypt employees, and escalate complex IT-related problems.
- Ensure that all computers are patched and updated as per IT management requirements.
- Supervise contractors performing IT-related work; ensuring proper accomplishment.
- Coordinate and cooperate with all IT business units, ensuring high quality of service , and support IT department in any other task/project as needed .
- Write ad-hoc IT documentation, incidents and investigation reports.
- Maintain an up-to-date inventory database for all IT assets.
Job Requirements
- Bachelor degree in IT-related specialization
- 2+ Years of IT-related experience
- Good English language skills.
- MS operating systems knowledge (latest Windows versions )
- Computer , network maintenance and troubleshooting
- Information security awareness
- The ability to explain technical solutions clearly and advising customers about the corrective actions.