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Technical Support Specialist

Allianz
New Cairo, Cairo
Posted 6 years ago
185Applicants for1 open position
  • 23Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Main Duties:

  • Manage the ticketing system; ensuring that all tickets are handled within the SLA frame.
  • Provide on/off site technical support to all Allianz Egypt employees, and escalate complex IT-related problems.
  • Ensure that all computers are patched and updated as per IT management requirements.
  • Supervise contractors performing IT-related work; ensuring proper accomplishment.
  • Coordinate and cooperate with all IT business units, ensuring high quality of service , and support IT department in any other task/project as needed .
  • Write ad-hoc IT documentation, incidents and investigation reports.
  • Maintain an up-to-date inventory database for all IT assets.

Job Requirements

  • Bachelor degree in IT-related specialization
  • 2+ Years of IT-related experience
  • Good English language skills.
  • MS operating systems knowledge (latest Windows versions )
  • Computer , network maintenance and troubleshooting
  • Information security awareness
  • The ability to explain technical solutions clearly and advising customers about the corrective actions.

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