Customer Service Specialist

3yadtty.com - Mansoura, Dakahlia

53
Applicants for
1 open position
4
Seen
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,000 to 5,000 EGP per month
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Open and maintain customer accounts by recording account information;
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Generate sales leads
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Advise on company information
  • Compile reports on overall customer satisfaction
Job Requirements
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred
About this Company

3yadtty.com is a company specialized in the field of Marketing & PR and IT in Health Care Field

See all Careers and Jobs at 3yadtty.com
Hiring?
Signup for an employer account and Post your Jobs!