Customer Service Representative - Real Estate

Confidential Company - Nasr City, Cairo

24
Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job
  • Deal directly with customers over the phone or face to face
  • Effectively use Customer Service Management(CRM) software applications
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle and resolve customer complaints
  • Build sustainable relationships of trust through open and interactive communication.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
Job Requirements
  • Bachelor degree
  • Must have experience in real estate field