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Job Description
- Communicate with customers and manage internal accounts on a day-to-day basis, dealing with all inquiries and queries in a helpful, proactive and responsive manner.
- Ensure that orders are processed, accurately, and efficiently
- Ensure that any queries are dealt with in a timely manner
- Ensure that the complaints are solved in a timely manner, and solution confirmed to the customer.
- Answer the telephone calls internal and external, and treat all of them in a collaborative and efficient way.
- Responsible for customer satisfaction and loyalty for the area in charge of.
- Ensure to permanently have a collaborative approach with peers and other functions.
Job Requirements
- Bachelor Degree.
- French language proficiency is a must.
- Computer Skills (Office).