Browse Jobs
For Employers
Post JobLog inGet Started

Customer Service Supervisor

iFix
Cairo, Egypt
Posted 6 years ago
207Applicants for1 open position
  • 206Viewed
  • 17In Consideration
  • 189Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Delegating tasks across the department.
  • Training the junior staff and new joiners.
  • Monitoring the team’s performance and setting internal benchmarks for monthly reviews.
  • Updating the log on a daily basis.
  • Supporting the team with training & development.
  • Handling customers’ complaints in a timely & efficient manner.
  • Smoothly dealing with any escalated issues and other customer concerns.
  • Aid in hiring new team members.
  • Reporting to senior management and other stakeholders as / when needed.
  • Continuously work on improving the process and optimizing the customer experience within the department.

Job Requirements

  • +3 years of experience in a similar role.
  • A responsible attitude, adopter of a start-up mentality.
  • Excellent English & Arabic communication skills.
  • Ability to make decisions under pressure.
  • Calm & patient leader.
  • Ability to lead, motivate and influence others.
  • Strong time management skills.
  • High accuracy at record keeping.
  • Excellent IT skills and the flexibility to work with new team management software packages.
  • Ability to prioritize your own work as well as other people’s.

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Service Supervisor