Customer Happiness Coordinator

The mission of Customer Happiness Coordinator

• To create and maintain an outstanding customer experience that would maximize the happiness of customers on the app and increase the retention rate of these customers

Responsibilities:

• Operating the call center based on the guidelines provided by the company.
• Maintaining a unique and fun experience on the Live Support on the app
• Achieving an average Customer Happiness rating of 4.5 out of 5
• Monitoring and evaluating the whole customer experience through the Coordinator’s communications with the customers and reporting any areas of improvement to the relevant team.
• Increasing the customer retention rate through feedback calls/activities.
• Increasing the % of offline bookings successfully going through.