Customer Happiness Coordinator

Malaeb - Giza, Egypt

30
Applicants for
3 open positions
27
Seen
2
Shortlisted
14
Rejected
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
3,000 to 4,000 EGP per month
Languages:
English
Vacancies:
3 open positions
About the Job

The mission of Customer Happiness Coordinator

  • To create and maintain an outstanding customer experience that would maximize the happiness of customers on the app and increase the retention rate of these customers

Responsibilities:

  • Operating the call center based on the guidelines provided by the company.
  • Maintaining a unique and fun experience on the Live Support on the app
  • Achieving an average Customer Happiness rating of 4.5 out of 5
  • Monitoring and evaluating the whole customer experience through the Coordinator’s communications with the customers and reporting any areas of improvement to the relevant team.
  • Increasing the customer retention rate through feedback calls/activities.
  • Increasing the % of offline bookings successfully going through.
Job Requirements
  • Excellent communication skills in both English and Arabic (both written and oral)
  • Experience in Customer Support and/or call centers.
About this Company

Malaeb is a community app for sports players where you can join matches happening near you, or book a sport venue and organize a match yourself!

You can think of us as the Meetup+Airbnb for Sports

See all Careers and Jobs at Malaeb
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