- Experience Needed:
- 2 to 5 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
3,000 to 4,000 EGP per month
About the Job
The mission of Customer Happiness Coordinator
- To create and maintain an outstanding customer experience that would maximize the happiness of customers on the app and increase the retention rate of these customers
- Operating the call center based on the guidelines provided by the company.
- Maintaining a unique and fun experience on the Live Support on the app
- Achieving an average Customer Happiness rating of 4.5 out of 5
- Monitoring and evaluating the whole customer experience through the Coordinator’s communications with the customers and reporting any areas of improvement to the relevant team.
- Increasing the customer retention rate through feedback calls/activities.
- Increasing the % of offline bookings successfully going through.
About this Company
Malaeb is a community app for sports players where you can join matches happening near you, or book a sport venue and organize a match yourself!
See all Careers and Jobs at Malaeb
You can think of us as the Meetup+Airbnb for Sports