German Trainer

Convergys - 6th Of October, Giza

10
Applicants for
1 open position
3
Seen
1
Rejected
Experience Needed:
1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English, German
Vacancies:
1 open position
About the Job
  • Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
  • Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager
  • Accountable for achieving individual training performance metrics
  • Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs
  • Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
  • Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback
  • Produce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aides
  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, surveys, and revises programs based on results of evaluations
  • Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results
  • Participate and contribute to the continuous learning culture, department policies and procedures
  • Maintain knowledge on changes to client products, services, policies, and procedures
Job Requirements
  • Experience delivering classroom style training within the call centre industry
  • Strong communication skills, both written and verbal (German & English)
  • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
  • Proficient in Microsoft Office
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
  • Self-starter, sense of urgency, and works well under pressure
  • Strong attention to detail
  • Sense of professionalism and ability to develop relationships
About this Company

We are excited to announce that Convergys has completed its acquisition of Stream, creating a world-class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries. Both companies are known for providing exceptional... (More)

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