Customer Service Quality Officer - Real Estate

Next Home For Construction & Real Estate Development - Mokattam, Cairo

Applicants for
1 open position
Experience Needed:
4 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Commissions
1 open position
About the Job
  • Coaching experience; one-on-one or in a team environment
  • Audits representatives' inbound and outbound phone calls, observing performance, techniques, and application of guidelines and procedures.
  • Conducts quality review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Job Requirements

  • Experience in Collections, Customer Service or Call Center
  • Proven success in call center coaching/mentoring
  • Ability to be effective in a fast-paced environment, adapt easily to changing priorities and function well under pressure.
  • Self-starter, self-directed, able to work in a structured or unstructured environment
  • Skilled in use of Microsoft Office applications and other windows based software
  • Analytical, detail oriented, creative thinker, and problem solver
  • Extremely organized.
About this Company

نيكست هوم المطور العقاري المصري الرائد في مجال تصميم وتنفيذ المباني السكنية والإدارية الحديثة ، ذات الطابع العالمي والمميزات التنافسية التي تتيح لعملائها في السوق المصري تجربة مختلفة و متكاملة تتضمن باقة متنوعة من الديكورات والتشطيبات التي تتوافق ومختلف الأذواق ، وإدارة... (More)

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