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Customer Service Representative

Edfa3ly
Sheraton, Cairo
Posted 6 years ago
90Applicants for10 open positions
  • 87Viewed
  • 56In Consideration
  • 30Not Selected
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Job Details

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Job Description

  • To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
  • This position requires significant phone, e-mail, chat, and face to face communication with customers in a fun and fast-paced environment.
  • Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
  • Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
  • Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
  • Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
  • Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA.
  • Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold
  • Explore the required negotiation skills when needed.

Job Requirements

  • A BA/BS degree from an academic institution.
  • Excellent command English.
  • Strong interpersonal skills.
  • Display a capacity for problem solving and multitasking.

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