- Experience Needed:
- 2 to 3 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
About the Job
- Provide accurate, valid and complete information by using the right methods/tools
- Approach all matters in a non-biased and professional manner
- Provide customer help and support via E-Mail, phone, online meetings and Live Chat.
- Manage numerous ad hoc requests concurrently
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers. Interface with various SE business support teams and customers
- Become a subject matter expert with respect to the customer experience, specifically on billing and invoicing
- Gather insights from the business, formulating opinions and presenting solutions to SE leadership.
- Provide training to customers in the use of system and applications.
- Draft documentation as required.
- Prepare daily, weekly, monthly statistical reports as appropriate.
- Provide input to the development of relevant products under support. Recommend potential products or services by collecting customer information and analyzing customer needs.
- Contribute to team effort by accomplishing related results as needed
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Obtain general understanding of OS and application operations related to company offered services.
- Other duties may be assigned as required
2 to 3 years
Not Specified at least
Computer Software Information Technology Services
About this Company
Silicon Expert is the leading data provider of electronic component data to the electronics industry. We provide OEMs, EMSs, Distributors and Component Manufacturers with the most accurate data and sophisticated tools for electronic component management.
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