Customer Service Advisor

Silicon Egypt - Cairo

Applicants for
3 open positions
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
3 open positions
About the Job
  • Provide accurate, valid and complete information by using the right methods/tools
  • Approach all matters in a non-biased and professional manner
  • Provide customer help and support via E-Mail, phone, online meetings and Live Chat.
  • Manage numerous ad hoc requests concurrently
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers. Interface with various SE business support teams and customers
  • Become a subject matter expert with respect to the customer experience, specifically on billing and invoicing
  • Gather insights from the business, formulating opinions and presenting solutions to SE leadership.
  • Provide training to customers in the use of system and applications.
  • Draft documentation as required.
  • Prepare daily, weekly, monthly statistical reports as appropriate.
  • Provide input to the development of relevant products under support. Recommend potential products or services by collecting customer information and analyzing customer needs.
  • Contribute to team effort by accomplishing related results as needed
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Obtain general understanding of OS and application operations related to company offered services.
  • Other duties may be assigned as required
Job Requirements
  • A minimum of 2-3 years of proven customer support experience or sales operation support experience with Strong experience in technology related sales support with in-depth understanding of the operations of a Customer Support Division
  • Excellent English Language skills; both spoken and written.
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively.
  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly answer support related email, phone calls, online meetings and online chat.
  • Strong attention to detail
  • Analytical problem solvers
  • Self-motivated, detail-oriented and organized.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • offered services.

Language Skills:

  • Fluency in English is a must. Chinees and German are plus.

Reasoning Ability:

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

  • To perform this job successfully, an individual should have knowledge of; software, Internet software, Word Processing software and Excel.
About this Company

Silicon Expert is the leading data provider of electronic component data to the electronics industry. We provide OEMs, EMSs, Distributors and Component Manufacturers with the most accurate data and sophisticated tools for electronic component management.

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