Flight Customer Support Team Leader

Al Mosafer - Mohandessin, Giza

102
Applicants for
1 open position
90
Seen
6
Shortlisted
48
Rejected
Experience Needed:
More than 2 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes, and to work on resolving problems.
  • Coach the employee for the low performance outcome by the suitable tools like monitoring, shadowing and training.
  • Send report to the direct manager for the team performance.
  • Calculate the KPIs for the team and evaluate the strength and weakness for the team.
Job Requirements
  • Bachelor degree.
  • Minimum experience not less than 1 years with Amadeus or Sabre
  • Minimum experience not less than 1 year as a Contact Center Team Leader position.
  • Males Only.
  • Maximum Age 35 years old.
  • Excellent English Speaker is a must.
About this Company

تفخر شركة المسافر السعودية بأنها شركة سعودية وتم تأسيسيها بأيدي سعودية طموحة ، هدفها الأساسي هو العالمية بالإضافة إلى التميز و العمل على راحة المسافرين في المملكة العربية السعودية ودول الخليج .

حيث أن موقع شركة المسافر لحجز الفنادق يعتبر الآن بدون منازع افضل موقع... (More)

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