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Job Description
- Analyze and troubleshoot delivery issues in a timely fashion.
- Manage a delivery team to ensure timely and accurate customer deliveries.
- Oversee daily activities of delivery team and provide direction and guidance as needed.
- Perform resource allocations and workload assignments according to delivery requirements.
- Ensure that team maintains high level of competence and operational excellence.
- Evaluate the performance of team members and determine training needs.
- Serve as primary contact for customer inquiries and concerns.
- Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
- Perform customer negotiations for delivery rates.
- Develop process improvements to achieve cost effectiveness and time saving.
- Make critical business decisions to meet customer expectations.
- Report delivery status to customers and develop required delivery documentation.
Job Requirements
- 3+ years ERP implementation experience.
- Detailed hands-on knowledge of an ERP system, it’s functions and configuration, preferably in the apparel and/or manufacturing industries.
- Project management experience, preferably including the implementation of an ERP system or similar major functional change including system interface implementation.
- Experience of building a product road-map with senior stakeholders from all areas of a business.
- Proven track record of working with different functional groups to drive he creation and use of business systems and processes in a rapidly growing environment.
