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Job Description
GreenTech is a software company we have a new services application will published in Egypt. We are looking for Operations Manager who will build our operations team. You will work with almost all of the functions in the organization to make sure the customer has a flawless experience.
You will be part of the business planning and execution process to ensure we have a fully organized business and brand vision.
Responsibilities
- Grow, hire and coach the operations team
- Builds strong suppliers network " Very Important "
- Monitor service providers work levels and review work performance.
- Develop, implement, and evaluate operation policies and procedures.
- Manage inventory
- Manage the Customer Satisfaction team
- Monitoring/Assessing performance of subordinates to make improvements or take corrective action.
- Manage the outsourced Service providers
- Call customers and ask for feedback when needed
- Ensure Full Operation cycle delivers an amazing customer experience
- Financial Handling of operations expenses
Job Requirements
- 3+ Years of Experience in operations
- Strong process design understanding
- Passionate about working in a fast-paced, high growth environment
- Professional, but fun. Willing to learn and take feedback
- Good command of written and spoken English.
- Excellent research and computer skills
- Excellent customer service and phone skills
- Passion for problem-solving and processes building
- Must have flexibility in work hours during peak times
