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Job Description
- Responsible for: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
- Answering agent questions regarding best practices or difficult calls.
Job Requirements
- Experience in the same position for at least 2 years
- Females only
- Fluency in German language
- Critical thinking. When it comes to customer service management skills
- Critical thinking is imperative
- Decision-making
- Problem-solving
- Reasoning
- Multi-tasking ability
