Contact Center Supervisor - German

Sykes Enterprises - Maadi, Cairo

Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Languages:
German
Vacancies:
1 open position
Gender:
Females Only
About the Job
  • Responsible for: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • Answering agent questions regarding best practices or difficult calls.
Job Requirements
  • Experience in the same position for at least 2 years
  • Females only
  • Fluency in German language
  • Critical thinking. When it comes to customer service management skills
  • Critical thinking is imperative
  • Decision-making
  • Problem-solving
  • Reasoning
  • Multi-tasking ability
About this Company

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial... (More)

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