Technical Support Advisor - French

Sykes Enterprises - Maadi, Cairo

35
Applicants for
1 open position
34
Seen
1
Shortlisted
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
4,400 to 6,600 EGP per month
Languages:
French
Vacancies:
1 open position
About the Job
  • As a SYKES Technical Support Advisor, you are responsible for acting as a liaison between customers and the client.
  • You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable.
  • Fixed shifts and weekends
Job Requirements
  • Ability to communicate clearly and effectively in any of the languages above mentioned
  • Document customer interactions effectively
  • Ability to read and write proficiently while multitasking (actively listening to customer and answering questions)
  • Ability to type fast on a keyboard
  • Courteous
About this Company

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial... (More)

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