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IT Help Desk Specialist

Zahret El Bon El Brasily
Cairo, Egypt
Posted 6 years ago
139Applicants for1 open position
  • 3Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Respond to queries either in person or over the phone.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to internal email messages seeking help.
  • Ask questions to determine nature of problem.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Run reports to determine malfunctions that continue to occur.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Pass on any feedback or suggestions by employees to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Fulfill Owner needs concerning the cameras network and systems

Job Requirements

  • 2+ years of experience.

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