Customer Service Specialist

AL-TAWAKOL For Electrical Industries -NTT - Downtown, Cairo

Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,000 to 3,500 EGP per month
Languages:
English
Vacancies:
1 open position
Gender:
Females Only
About the Job
  • Receive customer calls and provide the requested information.
  • To be the main contact person with the call center for projects and aftersales services.
  • Contact customers to communicate order updates and delivery time
  • Set appointments for the customers in the factory if needed and make sure all arrangement is ready before customer arrival
  • Facilitate internal communication with planning finance etc.
  • Analyze customer complaints and provide appropriate corrective actions.
  • Properly report feedback received from customers if any to the concerned parties inside the organization- Manage Administration Work of the projects sales and aftersales sector
  • Make sure that documents cycle is respected and completed
  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
  • Conduct customer surveys about the company’s service so as to obtain feedback
  • Prepare documentation and reports on routine customer correspondence for future reference purpose
Job Requirements

Qualifications:

  • Bachelor degree in relevant major
  • Proven customer support experience (Minimum of 1 years)
  • Preferably have at least 1 year of experience in the same field of activity of the company (lighting products, poles, electric panels, cable trays, hot galvanizing)

Gender: Female only

Experience: 1-3 years

Other Skills :

  • Excellent Computer skills ( Excel, Word , power point )
  • Excellent communication and Presentation skills
  • Intermediate level of English is sufficien
  • Very High level of self-confidence
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/ respond to different types of characters
  • Ability to multi – task prioritize and manage time effectively
About this Company

ALTAWAKOL GROUP operates in diversified business sectors all over Egypt. The first established and main sector within the group is the electrical solutions. This sector is diversified into different segments which form a fully integrated electric solutions for the market. The... (More)

Industry: Manufacturing
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