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Job Description
- Ensure coordination of communication between patients and families and medical staff
- Provide patients and families with information on hospital services, procedures, and protocols
- Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers
- Respond to patient inquiries regarding physicians and services
- Create and maintain liaison with insurance companies to inquire about payable or paid claims
- Analyze and interpret patient account data and facilitate payments
- Post patient demographic and financial entries into the predefined hospital database
- Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly
- Teach patients to use healthcare equipment on their own or in a home environment
- Provide support by establishing payment arrangements for uninsured or underinsured patients
- Ensure that all concerns and complaints are directed to the concerned personnel with a hospital
- Perform crisis intervention duties with a view to facilitating resolutions
- Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability
- Effect change within the hospital system to ensure that patient experience is enhanced
- Provide feedback to patients and families regarding their concerns and complaints
Job Requirements
- BSc/BA in Public Relations, Journalism, Communications or a related field
- Proven experience as a Patiant Relations Officer or similar PR role
- Experience managing media relations (online, broadcast and print)
- Background in researching, writing and editing publications
- Proficient in MS Office and social media
- V.good in English
- Familiarity with project management software and video/photo editing is a plus
- Strong communication ability (Oral and Written)
- Excellent organizational skills
- Ability to work well under pressure
- Creativity and problem-solving aptitude
