Customer Care Representative

Masters Business Academy - Cairo, Egypt

14
Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
1,700 to 1,800 EGP per month, 1500
Languages:
English
Vacancies:
1 open position
About the Job
  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Explaining our training programs to new clients face to face or on phone.
  • Explaining the application and the rules of the academy to new clients
  • Making notes about all the remarkable phone calls in a report and attaching it in
  • The daily mail to the training management
  • Giving the registration form to the new clients

Placement test:

  • Attaching the test bubbles sheet to the application
  • Explaining the placement test to the students inside the class
  • Playing the listening for them after an hour
  • Guiding them to the oral test room
  • Saving the tests sheets in a safe place until marking them later
  • Making sure that the result is ready in max 3 days
Job Requirements
  • Proven experience as front desk representative, agent or relevant position
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • Age From 21 To 26
  • DownTown Branch And Nasr City Branch
About this Company

Our Mission
We desire to create an educational atmosphere that students will love being around. Our programs are intended to empower students to tackle challenges and take on experiences that may be new to them. At Masters Business Academy, we are constantly striving to... (More)

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