Customer Care Agent (Call Center)

Bavarian Auto Group - Katameya, Cairo

128
Applicants for
1 open position
105
Seen
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Handle various customers’ requests, inquiries and questions.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Create an accurate profile for new and existing customer’s data on Auto-line.
  • Handle customer’s complaints before filing/registering them to the customer care department.
  • Conducting welcome calls to greet new customers & confirm their data in addition to checking on customer’s satisfaction during closing deal process.
  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Answer questions about products or the company.
  • Ask questions to understand customers’ inquiries and close sales.
  • Direct prospects to the field sales team when needed
  • Report day to day call records and breakdown to team leader for consolidation.
  • Keep records of all conversations in our call center database in a comprehensive way.
  • Meet personal/team qualitative and quantitative targets.
  • Meet quality assurance requirements and other Key performance metrics.
Job Requirements
  • Bachelor degree
  • 1+ year of experience in customer service/call center
  • Excellent command of English
  • Excellent communication & follow-up skills
  • Customer oriented
  • Problem Solver
  • Very good analytical skills
About this Company

Bavarian Auto Group is an International group of companies established in March 2003, when it was appointed as the sole assembler & importer of BMW and MINI in Egypt, with exclusive rights for import, assembly, distribution, sales and after-sales support of BMW & MINI products... (More)

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