Spanish Trainer - Multinational Contact Center (Spanish Language)

Pillars - Cairo

Applicants for
1 open position
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Job Description:

  • The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program.
  • Essential Functions/Core Responsibilities
  • Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
  • Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager
  • Accountable for achieving individual training performance metrics
  • Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs
  • Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
  • Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback
  • Produce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aides
  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, surveys, and revises programs based on results of evaluations
  • Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results
  • Participate and contribute to the continuous learning culture, department policies and procedures
  • Maintain knowledge on changes to client products, services, policies, and procedures
  • Analyzes possible solutions using standard procedures and principles.
  • Builds knowledge of the organization, processes and customers.
  • Solves a range of straightforward problems.
  • Receives a moderate level of guidance and direction.
Job Requirements

Candidate Profile

  • Significant experience delivering classroom training within the call centre industry
  • Strong communication skills, both written and verbal (Spanish and English)
  • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
  • Proficient in Microsoft Office
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
  • Self-starter, sense of urgency, and works well under pressure
  • Strong attention to detail
  • Sense of professionalism and ability to develop relationships
  • Career Level Description
  • Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
About this Company

Pillars Egypt is Consultancy & Recruitment Firm established to serve distinctive clients in the areas of strategic management , Business Planning and Executive recruitment.
We are a group of executives with a large diversified experience in various areas as Strategic Management, Business Planning

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