Social Media Specialist - Customer Support

Job Summary

Responsible for social media presence for our products and reporting all statistical data from our platforms on daily basics.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Building and executing social media strategy.
  Generate, edit, publish and share daily content (original text, images, video or HTML)
• Complete customer profile and help setup new accounts using computer software.
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
• Set up and optimize pages within each platform to increase the visibility of company’s social content
• Moderate all user-generated content in line with the moderation policy for each community
• Create editorial calendars and syndication schedules
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
• Collaborate with others (top management, etc.) to manage reputation, identify key players and coordinate actions.

What we offer

• The opportunity to work in a diverse team within a profitable company with a startup mindset.
• An agile environment where communication and initiative is valued and cherished.
• Many chances to develop yourself, including access to courses and conferences.
• No nonsense! We’re proud of our flat hierarchy and short, democratic decision paths.
• A fun work environment at a great office with Shooting club Panorama View.