Customer Care Agent

Harmonica - Cairo

72
Applicants for
1 open position
23
Seen
8
Shortlisted
2
Rejected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
Arabic
Vacancies:
1 open position
About the Job

Harmonica Egypt, the leading marriage-making mobile application now a part of 500 Startups, is seeking a full-time Customer Care Agent to join the team behind our promising startup company based in Egypt with the skills below:

Responsibilities:

  • Handle user questions and complains through multiple channels.
  • Maintain a positive language and Harmonica’s image for users.
  • Communicate with empathy and understand the customer query to escalate properly to concerned team.
  • Other admin tasks and take bulk actions on accounts.
  • Guide customers through the basic troubleshooting of the app/phone.
  • Identify issues that need to be escalated to tech team or counseling.
Job Requirements

Required Skills:

  • Ability to communicate effectively and patiently in Arabic.
  • Multitasking several customer queries, such as photo verification and chats at the same time.
  • Basic CS knowledge.
  • Type Arabic with high accuracy and speed.
  • Communicate correctly using standard and spoken Egyptian Arabic.
  • Systematic approach in problem solving.
About this Company

هارمونيكا هو اول تطبيق مصري لتوفيقك مع شريك حياتك بناء علي أسس علمية. و دة عن طريق استخدام مجموعة من الأسئلة المدروسة و نظام حسابي دقيق علشان نساعدك تلاقي و تقابل أشخاص بيشاركوك نفس المعتقدات و الأهداف في النهاية , كل اللي بندور علية كلنا هو شخص يفهمنا.

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