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Job Description
- Besides the leadership duties, the candidate should be an active member of the team, i.e. handling all the social media day to day tasks and operations.
- Lead, develop and manage a team of social media specialists and social media moderators.
- Assign and ensure the execution of social media day to day tasks/operations to the moderation team members and manage the team's shifts schedule and working hours distribution.
- Supervise and oversee the timing and quality of social channels moderation to ensure that the team is delivering the agreed on a service level.
- Create, curate and distribute moderation guides and template answers sheets for each account.
- Manage the schedule and process of live coverage for clients' events when needed.
- Manage and oversee the preparation of social media performance reports for all accounts and uses the insights and key findings to suggest new tactics and approaches to enhance the performance of all accounts.
Job Requirements
- Leadership skills.
- English and Arabic fluency.
- Writing skills.
- A keen eye for details.
- Great technical knowledge of different social media platforms.
- Multitasking abilities and great time management skills.
- Problem-solving skills.
