Technical Support Specialist

Qsource - Sheikh Zayed, Giza

62
Applicants for
1 open position
59
Seen
2
Shortlisted
12
Rejected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
4,000 to 4,500 EGP per month
Languages:
Arabic, English
Vacancies:
1 open position
Gender:
Males Only
About the Job
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and Hardware.
  • Maintain and support systems, workstations, mobile devices, printers and peripherals
  • Respond to queries either in person or over the phone.
  • Maintain daily performance of computer systems.
  • Closed 95% of trouble tickets on the first call without escalation within our agreed SLA.
  • Respond to the email messages for users seeking help.
  • Drive the users through problem-solving process.
  • Printer support ( Canon and HP )
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Follow up with users to ensure that the issue has been resolved.
About this Company

Qsource is constantly focusing on innovating and delivering outstanding Outsourcing, E-Learning services and IT solutions,Depending upon the nature and situation of our business partners.

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