- Experience Needed:
- 2 to 3 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
4,000 to 4,500 EGP per month
- Males Only
About the Job
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and Hardware.
- Maintain and support systems, workstations, mobile devices, printers and peripherals
- Respond to queries either in person or over the phone.
- Maintain daily performance of computer systems.
- Closed 95% of trouble tickets on the first call without escalation within our agreed SLA.
- Respond to the email messages for users seeking help.
- Drive the users through problem-solving process.
- Printer support ( Canon and HP )
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Follow up with users to ensure that the issue has been resolved.
2 to 3 years
Not Specified at least
Information Technology Services Outsourcing/Offshoring
About this Company
Qsource is constantly focusing on innovating and delivering outstanding Outsourcing, E-Learning services and IT solutions,Depending upon the nature and situation of our business partners.
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