Job Details
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Job Description
- Provide a second level of escalation (L2 support) for Vodafone Group Enterprise applications.
- Supporting applications based on Linux, or Windows and VMware and virtualization either clustered, and or load balanced .
- Works on assignments that is extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems.
- Own various technical projects in the application management space across multiple services (VTM,VDM,VSDM, etc).
- Participates and provides inputs towards implementation of various hardware and software policies and procedures / support and maintenance. Involved in performance analysis, capacity analysis and configuration management for servers.
- Be able to learn new technologies and then train and lead resources on the technical procedures required for deployment .
- End to End ownership of supported services and a acts as mentor for L1 support professionals, participates in training sessions for freshers. Responsible of maintaining and achieving the agreed SLA.
Technical Operation:
- Manage the platform back-end servers.
- Ensure to meet the systems availability for all the backend systems excluding planned outage.
- Follow-up on the daily health checks and fix problems once they appear on a server.
- Keep up to date with the new product versions and new releases.
- Ensure to use the pre-production environment for testing activities before launching a new service.
- Ensure to maintain the preproduction environment similar to the production platform.
- Ensure to maintain the preproduction environment availability for all the back-end systems excluding planned outage.
- Manage installing and upgrading software. This includes the deployment of new shipments Key performance indicators [max 3]:
- Ensure that All Services are SLA compliant
- Ensure that all incidents are solved within the agreed SLA
- Ensure to meet the systems availability for all the back-end systems excluding planned outage.
Job Requirements
Education:
- BSC in Engineering or Computer Science
- Minimum 3 years IT working experience
Technical skills:
- Strong experience in Linux Red Hat 5 or 6 administrations is mandatory. Certificate (RHCE) is mandatory.
- Experience with Cluster/Load-Balancer is mandatory. Certificate is a plus.
- ITIL Foundation certificate is mandatory.
- ITIL Service Capability OSA certificate is a plus.
- ITIL Service Capability RCV certificate is a plus.
- Experience in troubleshooting and scripting is mandatory.
- Experience in Oracle 10g or 11g is mandatory. Certificate is mandatory.
- Experience with JBoss or web logic is mandatory. Certificate is a plus.
- Experience in Windows Server 2008 or 2012 is a plus. Certificate is a plus.
Personal skills:
- Interpersonal organization.
- Dedication, sense of ownership
- Ability to work in teams
- Excellent oral and written communication skills.
- Must be team oriented
- Must have technical support experience via the phone and via direct customer facing
- Must have systems support experience, preferably in a large production environment
- Experience in working with professionals from other cultures Excellent spoken and written English
