Operations Support Engineer

Vodafone - Cairo

Applicants for
1 open position
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Provide a second level of escalation (L2 support) for Vodafone Group Enterprise applications.
  • Supporting applications based on Linux, or Windows and VMware and virtualization either clustered, and or load balanced .
  • Works on assignments that is extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems.
  • Own various technical projects in the application management space across multiple services (VTM,VDM,VSDM, etc).
  • Participates and provides inputs towards implementation of various hardware and software policies and procedures / support and maintenance. Involved in performance analysis, capacity analysis and configuration management for servers.
  • Be able to learn new technologies and then train and lead resources on the technical procedures required for deployment .
  • End to End ownership of supported services and a acts as mentor for L1 support professionals, participates in training sessions for freshers. Responsible of maintaining and achieving the agreed SLA.

Technical Operation:

  • Manage the platform back-end servers.
  • Ensure to meet the systems availability for all the backend systems excluding planned outage.
  • Follow-up on the daily health checks and fix problems once they appear on a server.
  • Keep up to date with the new product versions and new releases.
  • Ensure to use the pre-production environment for testing activities before launching a new service.
  • Ensure to maintain the preproduction environment similar to the production platform.
  • Ensure to maintain the preproduction environment availability for all the back-end systems excluding planned outage.
  • Manage installing and upgrading software. This includes the deployment of new shipments Key performance indicators [max 3]:
  • Ensure that All Services are SLA compliant
  • Ensure that all incidents are solved within the agreed SLA
  • Ensure to meet the systems availability for all the back-end systems excluding planned outage.
Job Requirements


  • BSC in Engineering or Computer Science
  • Minimum 3 years IT working experience

Technical skills:

  • Strong experience in Linux Red Hat 5 or 6 administrations is mandatory. Certificate (RHCE) is mandatory.
  • Experience with Cluster/Load-Balancer is mandatory. Certificate is a plus.
  • ITIL Foundation certificate is mandatory.
  • ITIL Service Capability OSA certificate is a plus.
  • ITIL Service Capability RCV certificate is a plus.
  • Experience in troubleshooting and scripting is mandatory.
  • Experience in Oracle 10g or 11g is mandatory. Certificate is mandatory.
  • Experience with JBoss or web logic is mandatory. Certificate is a plus.
  • Experience in Windows Server 2008 or 2012 is a plus. Certificate is a plus.

Personal skills:

  • Interpersonal organization.
  • Dedication, sense of ownership
  • Ability to work in teams
  • Excellent oral and written communication skills.
  • Must be team oriented
  • Must have technical support experience via the phone and via direct customer facing
  • Must have systems support experience, preferably in a large production environment
  • Experience in working with professionals from other cultures Excellent spoken and written English
About this Company

Since inception in 1998, Vodafone Egypt has grown over the years to become the leading mobile operator in Egypt, not only in revenue share but also the number 1 mobile operator with the largest customer base.

Vodafone currently serves more than 40 million... (More)

See all Careers and Jobs at Vodafone