Job Details
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Job Description
- Professionally process sales and/or customer service calls
- Respond to customer queries across all relevant communication channels within a pre-determined time-frame
- Resolve customer issues
- Offer products and extras to clients
- Maintain company and client confidentiality
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Queue management
- Administrative tasks pertaining to Travelstart products and processes
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Collect and evaluate all relevant information to handle inquiries and complaints
- Assisting other departments with specific duties when required
- Booking and quoting of flights and packages as per client's requests
- Recovery of failed or canceled bookings
- Calculation and quotation of booking, changes, refunds.
Job Requirements
- Working knowledge of Amadeus GDS
- Experience in the Travel industry
- Previous experience in e-commerce/online is preferable
- Fluent in English and Arabic
- Knowledge of Customer Service Principles and Practices
- Problem analysis and problem-solving
- Excellent interpersonal and listening skills
- Excellent communication skills – verbal and written
- Flexible and able to multitask
- Diligent, accurate and details-oriented
- Team player
- Self motivated and proactive with a positive approach
