Customer Service Agent

Travelstart Egypt - Maadi, Cairo

85
Applicants for
3 open positions
50
Seen
5
Shortlisted
15
Rejected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable, Medical Insurance
Languages:
Arabic, English
Vacancies:
3 open positions
About the Job
  • Professionally process sales and/or customer service calls
  • Respond to customer queries across all relevant communication channels within a pre-determined time-frame
  • Resolve customer issues
  • Offer products and extras to clients
  • Maintain company and client confidentiality
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Queue management
  • Administrative tasks pertaining to Travelstart products and processes
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Collect and evaluate all relevant information to handle inquiries and complaints
  • Assisting other departments with specific duties when required
  • Booking and quoting of flights and packages as per client's requests
  • Recovery of failed or canceled bookings
  • Calculation and quotation of booking, changes, refunds.
Job Requirements
  • Working knowledge of Amadeus GDS
  • Experience in the Travel industry
  • Previous experience in e-commerce/online is preferable
  • Fluent in English and Arabic
  • Knowledge of Customer Service Principles and Practices
  • Problem analysis and problem-solving
  • Excellent interpersonal and listening skills
  • Excellent communication skills – verbal and written
  • Flexible and able to multitask
  • Diligent, accurate and details-oriented
  • Team player
  • Self motivated and proactive with a positive approach
About this Company

Since 1999, Travelstart has provided the simplest way to book domestic and international flights online. Our mission is to make travel easier for customers when it comes to searching, comparing prices and booking. If you’re traveling for business, leisure or as a group; we take the hassle out of getting there.

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