Quality Control Specialist

Flyin.com - Maadi, Cairo

Applicants for
2 open positions
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, KPIs + Incentive
Education Level:
Bachelor's Degree at least
Arabic, English
2 open positions
About the Job

Job brief:

  • Flyin is currently seeking a Quality Control Specialist responsible for the monitoring and evaluating of associate call behaviors to ensure quality standards.
  • Responsible for performing trending analysis to identify ways to improve quality in the call center overall.

About the Job:

  • Monitoring calls and processes for the employees in the company’s departments.
  • Fill and report all requirement assigned figure from manager.
  • Deliver the needed feedback according to employee performance.
  • Follow designed company standards and monitor short term and long term employee performance.
  • Support employee across all line of businesses to achieve performance excellence.
  • Consistently support on queue and off queue employee through briefing, mails and training sessions to ensure performance consistency.
  • Execute all assigned action plans agreed with management.
  • Report any process or company image violation to management.
Job Roles: Quality
Job Requirements

Job Requirements:

  • Bachelor Degree
  • At least 2 years of experience as a Quality Coach in contact center industry
  • Travel experience is preferred
  • Excellent English
  • Very good user of Microsoft Office especially in Excel
  • Excellent communication skills
  • Good decision maker
  • Teamwork player
  • Flexibility to work in rotational shifts.
  • Attention to details
  • Problem solving skills
  • Excellent handling skills
  • Skills to identify and analyze problems
About this Company

ﻛﺎن اﻟﺒﺎﻋﺚ اﻷول ﻟﻔﻜﺮة اﻟﻤﻮﻗﻊ اﻹﻟﻜﺘﺮوﻧﻲ ﻟـ ﻓﻼي إن ﻋﺎم 2012 م ﻫﻮ: اﻟﺴﻌﻲ ﻟﺘﻄﻮﻳﺮ ﻣﻔﻬﻮم اﻟﺴﻔﺮ اﻟﻤﺮﻳﺢ، ﻋﺒﺮ ﺗﻘﺪﻳﻢ ﺧﺪﻣﺎت اﺳﺘﺜﻨﺎﺋﻴﺔ وﻣﻤﻴﺰة ﻟﻠﺴﻔﺮ واﻟﺴﻴﺎﺣﺔ ﻋﺒﺮ اﻹﻧﺘﺮﻧﺖ ﺗﺘﻤﺘﻊ ﺑﺎﻟﺴﻬﻮﻟﺔ اﻟﻔﺎﺋﻘﺔ، واﻟﺮﻓﺎﻫﻴﺔ اﻟﻌﺎﻟﻴﺔ ﻟﻠﻤﺴﺎﻓﺮﻳﻦ ﻣﻦ ﻛﺎﻓﺔ أﻧﺤﺎء اﻟﻌﺎﻟﻢ، وﺑﺨﺎﺻﺔ: ﻣﺴﺎﻓﺮو ﻣﻨﻄﻘﺔ اﻟﺸﺮق اﻷوﺳﻂ. وﻳﻔﺨﺮ ﻣﻨﺸﺌﻮ... (More)

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