Field Service Engineer

Job Summery:

We are looking for a bright Technical Support Engineer to provide field technical support to our customers, mainly by on-site visits, or through other methods if necessary, such as; face to face, phone, web, email, chat and other support channels as required.

Tasks:

• Installing machines (large format printers, heat presses...etc) and perform maintenance and service.
• Research, troubleshoot and identify solutions to resolve customer issues.
• Provide quick and accurate feedback to customers.
• Achieve customer satisfaction through supplying services before and after the sale and giving technical advice and carry out inspection, installation, training and maintenance and repair efficiently and effectively.