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Job Description
About the Job
- Recommends changes in the Design, Development & Implementation of operations strategic plans, workflows, improvement plans for customer experience, setting service standards, policies & procedures, quality management, workforce planning, developing, improving performance, increased use of resources and adaptation of new proven technologies to increase efficiency.
- Proved Experience to control Production, Quality and Supply Chain Teams.
- Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
- Requisition and maintain inventories of materials or supplies necessary to meet production demands.
- Maintain and improve operations efficiency by providing leadership support to operations Coordinators, quality team, call center team.
- Oversee and develop the operations performance metrics system/contact center dashboard on daily basis, evaluating the data and tracking it on regular basis to reach customer satisfaction.
- Evaluate daily, weekly, monthly reports of Operations Team performance (KPI’s), service level, call pattern, trends, and provide recommendations to increase effectiveness and efficiency of operations processes.
- Produce metrics which provide visibility on the progress of work assignments and team performance.
- Review Team performance and identify opportunities for improvement.
- Distribute production schedules or work orders to departments.
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
- Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.
Job Requirements
Job Requirements
- 10 + years of professional experience in an operations environment .
- Ready Made Garments Experience is a must.
- Familiar with all duties and procedures in the manufacturing field.
- MS Office (Word, Excel, and Email) is essential.
- Excellent communication skills.
- Reliable, responsible and dependable to overcome any obligations.
- Willingness to lead, take charge and offer direction.
- Ability to manage multi-tasks in professional manners.