Technical Support Representative
Vijua -
6th of October, GizaPosted 6 years ago92Applicants for1 open position
- 91Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
We are seeking a genius of strong (front-end) programming experience who enjoys helping people. The candidate will take the title of Technical Support Representative and become responsible for solving technical support queries through various channels. The representative will work under the company's Customer Relations team.
The responsibilities include, but are not limited to:
- Understand our software platform thoroughly in tiny detail (full training will be provided)
- Respond to technical support queries promptly through various channels, within 30 min time-frame
- Help customers with specific cases that may require fixing/writing code
- Perform duties as needed.
Job Requirements
- A degree in Computer Engineering, Computer Science, Information Technology, or equivalent work experience
- Excellent English and Arabic writing skills
- Strong knowledge of HTML and web technologies (recommended)
- Excellent verbal and written communication skills
- Ability to work under pressure
