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Job Description
- Confer with customers by telephone or in person to provide information about products or services.
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Complete customer profile and help setup new accounts using computer software.
- Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
- Set up and optimize pages within each platform to increase the visibility of company’s social content
- Moderate all user-generated content in line with the moderation policy for each community
- Create editorial calendars and syndication schedules
- Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
- Collaborate with others (top management, etc.) to manage reputation, identify key players and coordinate actions.
Job Requirements
- Proven working experience (3-5 years) in social media marketing or as a digital media specialist
- Knowledge of online marketing and good understanding of major marketing channels
- Excellent writing, editing (photo/video/text), presentation and communication skills
- Demonstrable social networking experience and social analytics tools knowledge
- Adequate knowledge of web design, web development, CRO and SEO
- Positive attitude, detail and customer oriented with good multitasking and organizational ability
- Fluency in English & Arabic languages.
- BS in Communications, Marketing, Business, or equivalent distinguished working experience
