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Job Description
- Supply customers with comprehensive feedback regarding lead time delivery date according to shipment plan
- Enlighten customers if any updates on the system
- Reduce Back Order rate by suggest alternative items
- Create manual order when problem occurred on website
- Help new client apply using SOS website.
- Proactive communication with customers regarding order status
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Follow up with clients and understand the needs
- Handling customer complaints and returns
- Handling special requests
- Follow up customer calls where necessary
- Closing order
Job Requirements
- +6 months experience in a call center or customer service.
- Proficient computer skills
- Knowledge of customer service principles and practices
- Proven problem solving & organizational skills
- Excellent interpersonal skills
- Detail Oriented, team player & initiative
