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IT Support Engineer

eBenefits Network
Sheraton, Cairo
Posted 6 years ago
256Applicants for1 open position
  • 51Viewed
  • 13In Consideration
  • 5Not Selected
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Job Details

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Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Act as first line support for end users & apply IT standards.
  • Install, modify, and repair computer hardware and software.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Utilize and maintain the helpdesk tracking software.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Customer service orientation.
  • Document internal procedures.

Job Requirements

  • University degree Of Engineering / computer science & relevance to networking and computer
  • Very Good in English
  • Knowledge in IT Systems and network is mandatory
  • Good analytical and problem-solving skills.
  • Principles of windows, office, network.
  • Work under pressure.
  • CCNA and MCSA knowledge is a plus

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